Who I Work With
My clients are universities, faculties, and programme teams looking to enhance the student experience.
Typical partners include:
- Programme Directors and Heads of Education seeking to improve NSS performance.
- Quality and Enhancement teams looking to drive continuous improvement.
- Deans and academic leaders driving digital or pedagogical transformation.
- Unit leads supporting course teams with assessment design and belonging initiatives.
I work across disciplines, though my approach is especially valued in professional programmes where regulation, practice learning, and student support intersect, such as Nursing, Allied Health, Social Work, and Education.
My Approach
Collaborative | Evidence-based | Tailored
I recognise that there is no ‘one-size-fits-all’ solution to student experience. My approach is:
- Analytical. I combine NSS, module evaluation, and internal quality data to reveal hidden patterns and priorities.
- Human. I work alongside staff and students to understand their lived experience, building engagement and shared ownership.
- Strategic. I link micro-level interventions to institutional drivers and KPIs, ensuring long-term sustainability.
- Tailored. Every project is bespoke. I shape my support around your context and culture, an this can range from a one-off workshop to an extended engagement project.
Impact
My work helps universities:
- Improve NSS performance across key domains
- Strengthen TEF (Teaching Excellence Framework) evidence
- Strengthen team morale and shared ownership of change
- Build more coherent assessment journeys
- Enhance student belonging, engagement, and retention
- Demonstrate measurable improvement to external reviewers and professional regulators
Recent outcomes include:
- +24% increase in NSS “Assessment & Feedback” scores
- Streamlined assessment strategies, reducing staff marking load by 36%
- Improved student-reported sense of belonging and academic confidence